Shipping Policy, Return and Refund Policy

Last Updated: Jul 16, 2026

Shipping Policy:

Outlix delivers within Qatar and internationally.

Shipping Methods

• Inside Qatar: delivered by our local delivery partners.
• International: delivered via Aramex.

Shipping Fees Shipping fees are calculated automatically at checkout based on your delivery address and destination country. The exact amount will be shown before you complete your order.

Delivery Timeframe

• Inside Qatar: within 3 business days from order confirmation.
• International: delivery time depends on the destination country and customs clearance. Estimated timeframes are shown at checkout.

Order Processing Orders are processed during our working hours (10:00 AM – 10:00 PM, all days). Orders placed after hours will be processed the following day.

Customs and Import Duties (International Orders) For international orders, the customer is responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the order total.

Order Tracking Once your order is shipped, you will receive a tracking number by email or WhatsApp.

Failed Delivery If a delivery attempt fails due to incorrect address, unavailability, or refusal to accept the order, additional shipping fees may apply for re-delivery.

Questions Contact us at hello@outlix.store or +974 5173 7606.

Return and Refund Policy:

At Outlix (operated by Selva Trading LLC), we want you to be fully satisfied with your purchase. Please review our return and refund terms below.

Return Window You may request a return within 7 days of receiving your order.

Conditions for Return

• The item must be unused, unworn, and in its original condition with all tags and original packaging intact.
• Proof of purchase (order number or invoice) is required.

Non-Returnable Items

• Used or worn products.
• Clearance items.
• Any product clearly marked as "Non-Returnable" or "Final Sale" on the product page.

Return Shipping

• The customer is responsible for return shipping costs.
• If the product is damaged, defective, or incorrect, Outlix will cover the return shipping cost.

Size Exchanges Size exchanges are allowed within the same 7-day window, subject to stock availability. The customer covers the shipping cost for exchanges unless the original item was defective.

Refunds:

• Refunds are issued to the original payment method used at checkout.
• Cash on Delivery (COD) orders are not eligible for cash refunds; refunds for COD orders will be issued via bank transfer or store credit.
• Once your return is received and inspected, refunds are processed within 7–14 business days, depending on your bank or payment provider.

How to Request a Return Contact us at hello@outlix.store or WhatsApp +974 5173 7606 with your order number and reason for return. Our team will guide you through the process.